PSNI, Professional Systems Network
(Dealer Code of Ethics and Customer Bill of Rights)
International Communications Industries Association
Media Communications Association
National Systems Contractors Association APA Arizona Production Association
Not only do customers deserve ethical treatment when dealing with an A/V dealer, it's their right!
Audio Video Resources strictly adheres to the following:
|
DEALER CODE OF ETHICS
- I will respect the confidentiality of my client's requests and purchases. I will respect the rights of other dealers to compete for business in my marketing area. I will not publicly criticize a customer's choice of equipment or systems purchased from other dealers. I will support the activities of regional professional organizations that are active in the audio and visual communications industry. I agree to support Professional Systems Network, Inc. and abide by the guidelines in the Service Mark License Agreement for my marketing area. I will cooperate with other audio and visual communications dealers to increase the awareness among customers that working with full service professional audio and visual communications dealers strengthens the audio and visual communications industry and ensures good customer service after the sale.
- I agree that customers have rights as expressed in Professional Systems Network, Inc.'s, "Customer Bill of Rights".
|
|
BILL OF RIGHTS
A customer has a right to:
- Expect objective appraisals of his/her audio and visual communication needs. Receive advice from sales people who have experience and training in professional audio and visual communications applications. Expect new sales people to have been briefed on an established customer's audio and visual communication needs before the sales call. Be given realistic delivery times for orders and to be notified when deliveries may be delayed. Know that equipment sold as new was not used for demos without the customer's prior approval. Be able to return equipment for a full refund if the equipment recommended by the dealer's sales staff fails to meet the customer's written specification. Order equipment from more than one vendor without losing sales/service support from other dealers in the area. Be able to purchase on-site training after the sale. Have equipment serviced in a timely fashion, regardless of whether the equipment's service is needed during or after the warranty period.
- Know when possible if manufacturers are experiencing equipment or material problems which may affect the customer's production or installation schedule.
|
|
